General terms of purchase

Dear visitors,

By visiting or making a purchase on our website, you accept the Terms of Purchase listed below. Please read them carefully and get informed about the rules we apply.

“A Botanical Philosophy d.o.o. Beograd-Palilula” reserves the right to amend these Terms of Use without prior notice.

When you visit our Instagram or web page, or send us an e-mail, you are communicating with us electronically. We will communicate with you via email or notices that we will publish on our website www.abotanicalphilosophy.com.

For further information regarding the order, as well as in case of complaint or order cancellation, you can contact Customer Service by sending an e-mail to [email protected].

“A Botanical Philosophy d.o.o. Beograd-Palilula” undertakes to protect the privacy of all customers. “A Botanical Philosophy d.o.o. Beograd-Palilula” collects only basic data about customers/users necessary for conducting business and informing users in accordance with fair business practices and with the aim of providing quality service. All customer/user data is strictly protected and is only available to employees who need it to perform their tasks. All employees of the online store www.abotanicalphilosophy.com are responsible for respecting the principles of privacy protection.

The content displayed on this website is the property of “A Botanical Philosophy d.o.o. Beograd-Palilula” and cannot be used without the prior consent of “A Botanical Philosophy d.o.o. Beograd-Palilula”.

If you use www.abotanicalphilosophy.com, you are responsible for the maintenance and confidentiality of your account and the passwords you chose when registering on the website. Minors may use www.abotanicalphilosophy.com with the supervision of a parent or guardian. “A Botanical Philosophy d.o.o. Beograd-Palilula” reserves the right to refuse to provide services, cancel an account or cancel an order if it finds that the Terms of Purchase have been violated.

“A Botanical Philosophy d.o.o. Beograd-Palilula” reserves the right to change the data displayed on any page of the website at any time, without prior notice. People who visit www.abotanicalphilosophy.com do not have the right to unilaterally change the Terms of Purchase.

www.abotanicalphilosophy.com is an online store that operates in accordance with the Law on Electronic Commerce and all other valid laws and regulations in the Republic of Serbia.

Failure to comply with the rules defined here may result in non-execution of a payment transaction or a failed order.

The General Terms of Purchase prescribed here are an integral part of the Purchase Agreement to be concluded between the Seller and the Buyer.

Personal data protection statement

In order for us to be able to successfully process your order, you need to provide us with certain information such as your first and last name, address, e-mail, phone number.

With the help of this data, we will be able to efficiently deliver the desired goods to you and inform you about the current status of your order. In addition to the above data, we collect, analyze and process data about the products that our visitors search for and buy, as well as about the pages they visit. We use this data to improve the offer and appearance of our pages and provide you with simpler use, safer and more comfortable shopping.

All user data is strictly protected, it is available only to employees who need this data to perform their tasks. We are committed to protecting the privacy of all our users.

All data that you provide during registration is considered a trade secret and the information thus obtained is used exclusively for the purposes of completing the order. Registration is standard in online shopping and is undertaken to protect visitors. Data entered during registration is protected and will not be given to third parties or published. Information about news, newsletters and the like are delivered exclusively to persons who have subscribed for receiving such mail.

Product description

“A Botanical Philosophy d.o.o. Beograd-Palilula” guarantees the quality and origin of its products. Products displayed on the website “A Botanical Philosophy d.o.o. Beograd-Palilula” are original brands. All products are purchased directly from the manufacturer or from the only authorized distributors that are supplied directly from the manufacturer.

“A Botanical Philosophy d.o.o. Beograd-Palilula” strives to describe all products on the website as accurately as possible. Products are presented by brands and categories, with a descriptive text and shown in photos. A photo of the product representing the group can serve as a basic information about the appearance of the product. Please bear in mind that the product photo is provided for informational purposes only and we cannot guarantee that it faithfully depicts the appearance of the product. If you have any additional questions about the product, you can contact us. If the product you received has a defect, we offer you the option of replacing or returning it. For more information, you can see the Returns section and the Complaints section.

Product price

All prices displayed on our website are expressed in dinars, including VAT, without transport costs or decorative product packaging. We undertake to deliver the product to you at the price you were informed about when confirming your order, and any possible price changes of the specific products you ordered will not affect the value of your purchase.

Depending on the final value of your order, shipping costs may be included in the displayed price or charged additionally. For more information on shipping costs, please see the Shipping Costs section.

Shipping costs

Delivery is made exclusively on the territory of Serbia by courier service.

Product packaging

We will pack the products you order through the website www.abotanicalphilosophy.com in a way that protects the integrity of the shipment (transport packaging). If you would like your products to be wrapped in decorative foil as a gift, you can contact us by calling: +381 65 93-93-922, or by sending an email to: [email protected].

Pick-up locations

You can pick up the goods you have ordered on the website www.abotanicalphilosophy.com in the following ways: at the registered address: the goods are delivered by courier service to the address you provided as your address when registering on the website; at a different address: if you would like the ordered goods to be delivered to a different address than the one you provided as your address during registration, you can specify this when creating the order.

IMPORTANT!

We recommend that you check the condition of the shipment before picking it up.

It is very important that you note all transport damage visible on the transport packaging before taking over the shipment. If you see damage on the transport package, ask the courier to wait for you to open the package and check whether the damage to the package caused damage to the delivered items. If you notice irregularities on the item itself, return the delivered item by courier.

If you fail to determine the damage before taking over the shipment, we recommend that you contact the courier service that delivered the package within 24 hours of delivery in order to compile a damage report. By following this procedure, your rights will be protected in the most effective way.

Payment method

“A Botanical Philosophy d.o.o. Beograd-Palilula” supports the following payment methods:

• money order
• payment cards.

By money order (in advance) – You can make the payment at any post office or bank in the territory of the Republic of Serbia. The total value to be paid includes the value of the ordered products (not the shipping costs). After receiving the payment confirmation, the order becomes active and is followed by further processing. You will receive an example of the money order with the data that you should write into the original money order after we confirm the details of the order.

Payment by payment cards – At no time are the payment card data available to our system. Cards accepted in our online store are: Visa, Master Card and American Express.

Complaints

Our main goal is to establish a relationship where you trust us, provide you with services that meet your wishes and needs, and for you to be completely satisfied with our products and services. If you still happen to be dissatisfied with the delivered product, be sure that your complaint will be resolved in accordance with the applicable legal norms.

“A Botanical Philosophy d.o.o. Beograd-Palilula” does not guarantee delivery for incomplete and incorrect orders. We guarantee a refund or product replacement if the product is delivered damaged in any way, or if we sent you a product that you did not order. We accept complaints within 8 days from the day of receiving the shipment. In the event of a complaint, the buyer is obliged to return the shipment to the seller at his/her own expense. Refunds/replacements are made upon receipt of the returned product and after the complaint has been approved. If you have any questions or concerns, you can contact us at +381 65 93-93-922 or send us an e-mail to: [email protected]. We check the quality of the ordered products before delivery, and the expiration date is indicated on the products or on the product declarations.

You can download the Complaint form by clicking here.

For detailed information, check the Rules for handling customer complaints.

If you have any questions or concerns, you can contact us at +381 65 93-93-922 or visit our retail store.

Refund

In the case of product return and refund to a customer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the return, “A Botanical Philosophy d.o.o. Beograd-Palilula” is obliged to make refunds exclusively via VISA, EC/MC and Maestro payment methods, which means that the bank will refund the funds to the account of the card user at the request of the seller.

“A Botanical Philosophy d.o.o. Beograd-Palilula” is obliged to return the payment received from the customer, using the same means of payment that the customer used in the original transaction, unless the customer has expressly agreed to the use of another means of payment and provided that the customer does not bear any costs due to such a refund.

Product return

If, after receiving the shipment:

• you find that “A Botanical Philosophy d.o.o. Beograd-Palilula” has mistakenly delivered a product that you did not order;
• you find that “A Botanical Philosophy d.o.o. Beograd-Palilula”, in addition to the product you ordered, has mistakenly delivered and invoiced a product that you did not order, or if for some reason you changed your mind and canceled the purchase, you have the right to return the product to “A Botanical Philosophy d.o.o. Beograd-Palilula”, and we will refund your money or replace the product for another product of your choice.

The conditions under which we will allow you to return the product are as follows:

• the goods you return must be unpackaged and unused;
• no more than 14 days have passed since the day when the goods were delivered to you (including non-working days);
• you have filled out and sent us the Declaration of withdrawal from online purchase or an off-premises contract to the e-mail address: [email protected];
• “A Botanical Philosophy d.o.o. Beograd-Palilula” has confirmed the receipt of the Declaration of withdrawal from online purchase or an off-premises contract;
• you have packed the product before transport in an adequate way that reduces the risk of its damage during transport;
• along with the product, you have attached all the documents that were handed to you during delivery (cash receipt, delivery note, etc.);
• “A Botanical Philosophy d.o.o. Beograd-Palilula” has confirmed the receipt of the shipment that meets the condition for refund.

Within 14 days of receiving the item in a proper condition, “A Botanical Philosophy d.o.o. Beograd-Palilula” will return the amount you paid, by payment to the account you specified in the Declaration of withdrawal from online purchase or an off-premises contract. You can download the Distance Sales Agreement and the Notice on the basic characteristics of the goods (product) by clicking here.

IMPORTANT!

“A Botanical Philosophy d.o.o. Beograd-Palilula” is not responsible for damages that occur because you have not properly packed the items you would like to return before their transport. It is possible that the product will be delivered to us damaged, as a result thereof, and you will not be able to exercise your right to withdraw from the contract and get a refund. Therefore, please pack the products you would like to return in an adequate way.

In accordance with legal norms, you are obliged to bear the costs of the return.

Changes to general terms

“A Botanical Philosophy d.o.o. Beograd-Palilula” reserves the right to change all the above conditions.

Registered users will be notified of all changes to these general terms via their registered e-mail address. Users are deemed to have been notified of changes to the general terms with each subsequent order, after the notification had been sent.

Basic information about the company:

“A Botanical Philosophy d.o.o. Beograd-Palilula”

Registration number: 21646920
Tax identification number: 101014935
Activity code: 4645
Activity: wholesale of perfume and cosmetics

Web: www.abotanicalphilosophy.com
Tel: +38165 93 93 922
E-mail: [email protected]