General conditions of purchase

Dear users,

By visiting or making a purchase on our site, you accept the Terms of Purchase listed below. Please read them carefully and familiarize yourself with the rules we apply.

“A Botanical Philosophy d.o.o. Beograd-Savski venac” reserves the right to amend these Terms of Use without prior notice.

When you visit our Instagram or website or send us an e-mail message, you are communicating with us electronically. Our communication with you will be done through an electronic mail (email) or notices that we will publish on the website

For additional information regarding the order, as well as in case of complaint or order cancellation, you can contact Customer Service by sending an e-mail to [email protected].

“A Botanical Philosophy d.o.o. Belgrade-Savski venac” undertakes to protect the privacy of all customers. “A Botanical Philosophy d.o.o. Beograd-Savski venac” collects only basic data about customers/users necessary for business and user information following good business practices and to provide quality service. All customer/user data is strictly stored and is only available to employees who need the data to perform their work. All employees of the Internet store are responsible for respecting the principles of privacy protection.

The content displayed on this site is the property of “A Botanical Philosophy d.o.o. Belgrade- Savski venac” and cannot be used without the prior consent of “A Botanical Philosophy d.o.o. Belgrade-Savski venac”.

If you use, you are responsible for maintaining and maintaining the confidentiality of your account and the passwords you set when registering on the site. Minors may use with the supervision of a parent or guardian. reserves the right to refuse to provide services, cancel the order or cancel the order if it finds that the Terms of Purchase have been violated.

“A Botanical Philosophy d.o.o. Belgrade-Savski venac” reserves the right to change the data displayed on any page of the site at any time, without prior notice.

Visitors to do not have the right to unilaterally change the Terms of Purchase. is an online store that operates following the Law on Electronic Commerce and all other valid laws and regulations in the Republic of Serbia.

Failure to comply with the rules defined here may result in payment transaction failure or order failure.

The General Terms and Conditions of Purchase prescribed here are an integral part of the Purchase Agreement to be concluded between the Seller and the Buyer.


Personal data protection statement

To be able to successfully process your order, we need you to provide us with certain data such as your first and last name, address, e-mail, and contact phone number.

With the help of this data, we will be able to efficiently deliver the goods and inform you about the current status of your order. In addition to the above data, we collect, analyze, and process data about the products that our visitors search for and buy, as well as about the pages they visit. We use this data to improve the offer and appearance of our pages and enable you to use it more easily, making your shopping safer and more comfortable.

All user data is strictly stored, and it is available only to the employees to whom the data belongs necessary for the work performance. We are committed to protecting the privacy of all our users.

All information you provide during registration is considered a business secret and thus obtained information is used exclusively to complete the order. Registration is standard in

Internet shopping and is undertaken to protect visitors. Data to be entered during registrations are protected and will not be given to third parties or published. Information about news, newsletters, and the like are delivered exclusively to persons who have registered on the list for receiving such mail.

Declaration from VAT.
VAT included in the price and there are no hidden costs.

Product description

“A Botanical Philosophy d.o.o. Belgrade-Savski venac” guarantees the quality and origin of its products products. Products on the website “A Botanical Philosophy d.o.o. Beograd-Savski venac” are original brands. All products are purchased directly from the manufacturer or from the only authorized distributors who are supplied directly from the manufacturer.


“A Botanical Philosophy d.o.o. Beograd-Savski venac” aims to describe all the products on the website as accurately as possible. Products are presented by brands and categories. The products are presented in text and shown in photographs. A photo of the product representing the group can serve as basic information about the appearance of the product. We note that it is a product photo provided for information purposes and we cannot guarantee that it unconditionally faithfully depicts the appearance of the product. If you have any additional questions about the product, you can contact us. If the product you downloaded has some defect, we provide you with an option for product exchanges or returns. For more information, you can see the section Returns and Complaints section.


Product prices


All prices displayed on our website are expressed in dinars, with VAT included, without

transportation costs or decorative product packaging. We are committed to providing you with the product we deliver at the price you were informed about when confirming your order and all eventual changes in the prices of the specific products you ordered will not affect the value of your purchase. Depending on the final value of your order, shipping costs may be included in the displayed price or will be charged additionally. For more information on shipping costs, please see the Shipping Costs section.


Shipping cost

Delivery is made exclusively on the territory of Serbia by a courier service.

Product packaging

The products you order through the website will be packed in a way which protects the integrity of the shipment (transport packaging). If you want the products you ordered to be wrapped in decorative foil as a gift, you can contact us by

phone: 065-93-93-922 or via email: [email protected].


Product pick up

You can pick up the goods you have ordered on the website in the following ways:

At the registered address: the goods will be delivered by courier service to the address you specified as your address when registering on the site;

At a different address: if you want the ordered goods to be delivered to a different address than the one you specified as your address during registration, please emphasize it when creating the order.




We recommend you to determine the condition of the shipment before taking it over.


You must note all transport damage visible on the transport packaging before taking over the shipment. If you see damage on the transport package, ask the courier to wait for you to open the package and check whether the damage to the package caused damage to the delivered items. If you notice irregularities on the item itself, return the delivered item by courier.


If you fail to determine the damage before collection, we recommend that you contact the courier service that delivered the package within 24 hours of delivery to compile a report on the damage. By following this procedure, your rights will be protected most effectively.

Terms of payment

“A Botanical Philosophy d.o.o. Belgrade-Savski Venac” supports the following payment methods:

payment slip

by card

By payment slip (in advance) – You can make the payment at any post office or bank in the territory of the Republic of Serbia. The total value to be paid includes the value of the ordered products (not the costs of delivery of the order). After receiving the payment report, the order becomes active, and further processing follows. You will receive an example of the payment slip with the data that you should copy into the original payment slip after we confirm the details of the order.

Payment by payment cards – Payment card information is not available in our system at any moment. Cards accepted in our online store are Visa, Master Card, and American Express.




Our main goal is to establish a relationship of trust with you and provide you with services in everything according to your wishes and needs. Our primary goal is a customer who is completely satisfied with our products and service. If you happen to be dissatisfied with the delivered product, be sure that your complaint will be resolved following applicable legal norms.


“A Botanical Philosophy d.o.o. Beograd-Savski venac” does not guarantee delivery for incomplete and incorrect orders. We guarantee a refund or replacement of the product, if the product is delivered damaged in any way, as well as if we sent you a product that you did not order. We accept complaints within 8 days from the day of receiving the shipment. In the event of a complaint, the buyer is obliged to return the shipment to the trader at his own expense. Refunds/exchanges are made upon receipt of the returned product and after the complaint has been approved. For any additional information, you can contact us at phone number 065-9393-922 or by e-mail: [email protected]. We check the quality of the ordered products before delivery, and the expiration date is indicated on the products or on the product declarations.

You can download the claim form here.

For detailed information, see the Rulebook on conditions and methods of resolving consumer complaints.

For all your questions and doubts, you can contact us at contact phone. 065-93-93-922 or visit our retail store.


In the case of returning goods and refunding funds to a customer who previously paid with one of the payment cards, in part or in full, and regardless of the reason for the return, “A Botanical Philosophy d.o.o. Beograd-Savski venac”is obliged to make refunds exclusively via VISA, EC/MC and Maestro payment methods, which means that the bank will refund the funds to the account of the card user at the seller’s request. “A Botanical Philosophy d.o.o. Beograd-Savski venac” is obliged to refund the payment received from the consumer, using the same means of payment that the consumer used in the original transaction, unless the consumer has expressly agreed to the use of another means of payment and on the condition that the consumer due to such a refund does not bear any costs.

Return of the goods

If, after accepting the delivery: you find that “A Botanical Philosophy d.o.o. Beograd-Savski venac” by mistake delivered a product that you did not order;

find that by mistake “A Botanical Philosophy d.o.o. Beograd-Savski venac”, in addition to the product you ordered – delivered, and invoiced the product you did not order or if for some reason you changed your mind and gave up the purchase, you have the right to “A Botanical Philosophy d.o.o. Beograd-Savski venac” return the disputed products, and we will refund your money or exchange the product for another product, as you wish. The conditions under which we will allow you to return this way are as follows: the goods you return to us must be unopened and unused; from the day when the goods were delivered to you, no more than 14 days have passed (including non-working days) you have filled out and sent us the Statement of withdrawal from distance shopping or contracts concluded outside the business premises to the e-mail address [email protected] “A Botanical Philosophy d.o.o. Beograd-Savski venac” has confirmed the receipt of the Declaration of withdrawal from the distance purchase or the contract concluded outside the business premises. You have packed the product before transport in an adequate way that reduces the risk of its damage during transport; along with the product, you have attached all the documents that were given to you during delivery (cash receipt, delivery note, etc.) “A Botanical Philosophy d.o.o. Beograd-Savski venac”has confirmed the receipt of the shipment that meets the condition for a refund. Within 14 days of receiving the orderly item “A Botanical Philosophy d.o.o. Beograd-Savski venac” will return the amount paid to you by payment to the account you specified in the Statement of withdrawal from distance shopping or the contract concluded outside the business premises.


Conversion statement

If on the e-commerce point of sale, the prices are also expressed in a foreign currency (€, $, …), the merchant is obliged to present the following conversion statement (or similar):

All payments will be made in the local currency of the Republic of Serbia – dinar (RSD). For an informative display of prices in other currencies, the middle exchange rate of the National Bank of Serbia is used. The amount for which your payment card will be charged will be expressed in your local currency through conversion to the same at the exchange rate used by the card organizations, which cannot be known to us at the time of the transaction. As a result of this conversion, there is a possibility of a slight difference from the original price listed on our website.


Protection of confidential transaction data


When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and the PKI System, which is currently the most modern cryptographic technology.

Data security during purchases is guaranteed by the payment card processor, Banca Intesa ad Beograd, so the entire payment process is carried out on the bank’s website. Payment card information is not available in our system at any moment.


Declaration from VAT

VAT included in the price and there are no hidden costs.



“A Botanical Philosophy d.o.o. Beograd-Savski venac” is not responsible for damages that occur because the items you want to return have not been properly packed before transport. It is possible that the product will be delivered to us damaged as a result and you will not be able to exercise your right to withdraw from the contract and get a refund. Therefore, please pack the products you want to return adequately.

Following legal norms, you are obliged to bear the costs.


Changes to general conditions

“A Botanical Philosophy d.o.o. Beograd-Savski venac” from Belgrade reserves the right to change all the above conditions.

Known users will be notified of all changes to these general conditions via their registered e-mail address. It is considered that the users are aware of the changes to the general conditions during each subsequent order, after sending the notification.

Basic information about the company:

“A Botanical Philosophy d.o.o. Belgrade-Savski venac” d.o.o. from Belgrade, ID number: 21646920
Tax number: 112308230
Activity code: 4645
Activity: wholesale trade in perfumery and cosmetics and products
Phone: 065-93-93-922
E-mail: [email protected]